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Terms and Conditions

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Lead Times:

Orders generally ship within 7-10 business days from final artwork approval, and receipt of goods. Please inquire for lead time on orders over 500 applications as production times may vary based on decoration method. A 25% rush charge will apply to orders that require shipping in 72 hours or less.

 

Abandoned Merchandise:

All merchandise ordered or drop shipped is used for immediate order fulfillment. Apparel not used within 60 days of receipt will be considered “abandoned apparel” and will become property of Raised Edge Inc. All abandoned merchandise will be donated to a charity of our choice.

 

Supplied Order Merchandise:

All supplied client merchandise used for orders must arrive in new/good condition, with accurate printed inventory documentation. It is recommended that a size breakdown of your items be provided to ensure order accuracy. Failure to supply goods and inventory in a proper manner will increase completion and delivery timelines. Raised Edge Inc. is not responsible for lost merchandise as a result of compromised and damaged packaging delivered from clients to Raised Edge Inc. We reserve the right to refuse damage or broken packages.

 

Indemnification:

Customer warrants that they have the legal right to use the marks, symbols, and/or designs depicted in the artwork supplied. Customer shall indemnify and hold Raised Edge Inc. harmless in any infringement actions as a result of reproducing artwork.

 

Product Photos:

Raised Edge Inc. assumes the right to use photos of garments and/or logos for promotional purposes 60 days after an invoice. 

 

Cancellations:

All orders are considered firm upon receipt of a purchase order, or email confirmation. You will be charged for any work that has begun directly related to your purchase order.

 

Damages:

Raised Edge Inc. reserves the right to over ship/under ship up to 2% of the inventory received due to damages from the original manufacturer, or during the embellishing process.

 

Shipments:

Orders can ship: UPS or Purolator. We cannot accept liability for the failure of any carrier to fulfill a promised delivery time. All split shipments will be charged $10 per location.

We will use other couriers at our discretion. Raised Edge Inc. will not accept liability for late shipments or failure to meet a delivery time. Orders can be shipped directly to Raised Edge Inc.

 

Freight & Taxes:

All prices exclude taxes. All shipping and handling charges are to be paid for by the customer. Raised Edge Inc. will ship on your UPS or Purolator account (all other logistics or courier companies will need to be setup by the client). Should you not have an account, you will be invoiced for freight using Raised Edge Inc.’s UPS or Purolator services.

 

Payment Methods Accepted:

We accept: Visa, MasterCard, Debit, Company Cheque, Money Order and e-transfer.

 

Terms:

N/30 (on approved credit) 2% per month, will be charged to overdue accounts. All orders are FOB. All first time orders must be COD. A 50% deposit may be required for all new accounts, or large volume orders.